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What is the lifetime warranty?Updated a year ago

We stand behind the quality and craftsmanship of our jewelry. Moon Magic offers a free lifetime warranty against manufacturing defects on all Moon Magic made-to-order jewelry. This warranty does not apply to our collection of sterling silver jewelry and non made-to-order solid gold jewelry.

If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. We also offer complimentary shipping back to you for all warrantied repairs. If a warranty issue is found, Moon Magic will repair the warrantied damage or replace the item without charge.

Repairs that are not covered under the lifetime warranty will have a price quoted to you for approval before the work is performed. If approved, the deposit will be applied to the repair. If you choose not to perform the repair, the deposit will be applied to cover the shipping charge back to you after the evaluation.

Repair or service performed by a jeweler other than Moon Magic will void the warranty. All fine jewelry can be affected by normal wear, everyday activities, or unexpected trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

  • The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
  • Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
  • Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
  • The loss of a gemstone caused by damage from everyday wear or other damage.
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