# moonstonemagic

> Public Help Center articles for moonstonemagic.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How can I pay for my jewelry?](https://help.moonmagic.com/en-US/how-can-i-pay-for-my-jewelry-136651.md): We gladly accept all major credit cards (i.e. Visa, Mastercard, etc.) or PayPal. We may also accept additional payment methods depending on which country you are shopping from. Any available payment methods will be displayed on our checkout page.
- [Is your site safe and secure?](https://help.moonmagic.com/en-US/is-your-site-safe-and-secure-136652.md): Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
- [What should I do if my payment doesn't work?](https://help.moonmagic.com/en-US/what-should-i-do-if-my-payment-doesnt-work-136653.md): We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!. Ple
- [Where do I enter my discount code?](https://help.moonmagic.com/en-US/where-do-i-enter-my-discount-code-136654.md): During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember Moon Child, only one discount code can be used per order!
- [Can I use a discount code on a sale item?](https://help.moonmagic.com/en-US/can-i-use-a-discount-code-on-a-sale-item-136655.md): Discount codes can be applied to all our full-priced jewelry, excluding items already on sale, sets, or final sale pieces. These exclusions are in place because they are already offered at discounts greater than most codes, ensuring you’re getting th
- [How long will it take for my jewelry to arrive?](https://help.moonmagic.com/en-US/how-long-will-it-take-for-my-jewelry-to-arrive-136661.md): For all made-to-order pieces, delivery takes 8–18 business days, depending on your location. If your order includes a pre-order item, delivery may take a bit longer. We only begin production after the pre-order promotion ends, this helps us create in
- [Where in the world does your jewelry ship to?](https://help.moonmagic.com/en-US/where-in-the-world-does-your-jewelry-ship-to-136662.md): We proudly offer worldwide shipping to a wide range of countries across the globe, including:. North America: United States, Canada, Mexico. South America: Chile, Colombia. Europe: United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium,
- [How much does shipping cost?](https://help.moonmagic.com/en-US/how-much-does-shipping-cost-136663.md): We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries. ENJOY FREE WORLDWIDE SHIPPING ON ALL ORDERS $250+. For orders under $250:. - United States: $5.90. - International: $10
- [Can I track my jewelry's journey in the mail?](https://help.moonmagic.com/en-US/can-i-track-my-jewelrys-journey-in-the-mail-136664.md): Yes! As soon as your order ships, we’ll email you a tracking number and link so you can follow your jewelry’s journey. For made-to-order items, it can take up to 5 business days for tracking updates to appear. This is totally normal - it just means y
- [Can I have my order shipped as a gift?](https://help.moonmagic.com/en-US/can-i-have-my-order-shipped-as-a-gift-136665.md): Our magical pieces are the perfect gift for that special person in your life… great choice! All our jewelry is shipped in a beautiful jewelry box and without an invoice. We also offer beautiful gift bags and a perfect gift wrap set to add a touch of
- [Will I have to pay for international taxes and duties?](https://help.moonmagic.com/en-US/will-i-have-to-pay-for-international-taxes-and-duties-136668.md): Good news! We ship to all countries with Duties & Taxes prepaid. This means no surprise fees upon delivery - everything is handled at checkout.Kindly note that product prices already include VAT and duties. You'll just see the shipping cost added at
- [Do you ship on weekends or bank holidays?](https://help.moonmagic.com/en-US/do-you-ship-on-weekends-or-bank-holidays-136670.md): All orders ship Monday to Saturday, excluding official bank holidays. We recommend you order soon, so you get your magical jewelry in time.
- [My order shows up as delivered, but I haven't received it. What should I do?](https://help.moonmagic.com/en-US/my-order-shows-up-as-delivered-but-i-havent-received-it-what-should-i-do-136671.md): In rare cases, your package can show as ‘delivered’ before you receive it. This may be down to the delivery being marked as complete preemptively. Alternatively, your shipping carrier might have left it in a hidden location to prevent damages or thef
- [Can I return my jewelry?](https://help.moonmagic.com/en-US/can-i-return-my-jewelry-136675.md): Yes - we want you to absolutely love your new jewelry. If you're not completely satisfied, we're here to help make it right. Please note the following return guidelines:. Final Sale Items: Products marked as Final Sale are not eligible for return or
- [How do I return my jewelry?](https://help.moonmagic.com/en-US/how-do-i-return-my-jewelry-136676.md): Our standard return period is 30 days from the delivery date. Orders placed between November 10, 2025 and February 6, 2026 are eligible for an extended 60-day return period, starting from the day your order is delivered. Returns or exchanges must be
- [When will I receive my refund?](https://help.moonmagic.com/en-US/when-will-i-receive-my-refund-136677.md): As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping) within 7 working days.
- [How do I exchange my jewelry?](https://help.moonmagic.com/en-US/how-do-i-exchange-my-jewelry-1003441.md): For orders from the U.S. we offer direct exchanges through our Self-Serve Returns Portal. Orders from the rest of the world can be returned via our Self-Serve Returns Portal. Direct exchanges are not available for international orders. However, if yo
- [What is a pre-order?](https://help.moonmagic.com/en-US/what-is-a-pre-order-136678.md): A pre-order allows you to purchase a new and unreleased design before it officially launches. When you pre-order from us, your jewelry is handcrafted especially for you, ensuring a thoughtful and intentional production process. Pre-ordering is more t
- [How does a pre-order work?](https://help.moonmagic.com/en-US/how-does-a-pre-order-work-136679.md): From time to time, we release exclusive pre-order collections featuring brand-new, unreleased designs. During the pre-order window, all items are available for purchase. Once the pre-order period ends, only the most-loved pieces - based on customer d
- [When will my pre-ordered jewelry arrive?](https://help.moonmagic.com/en-US/when-will-my-pre-ordered-jewelry-arrive-136680.md): Each pre-order collection has its own estimated delivery timeline. In general, pre-order items ship approximately 5–8 weeks after the collection launch, unless otherwise stated. Please note that this may vary slightly depending on production timeline
- [When will I be charged for a pre-ordered item?](https://help.moonmagic.com/en-US/when-will-i-be-charged-for-a-pre-ordered-item-136681.md): We charge your card for the item at time of checkout. But don't worry, as with all other jewelry you'll have the same rights for returns and exchanges in case you're not happy with your jewelry.
- [Is pre-ordering jewelry sustainable?](https://help.moonmagic.com/en-US/is-pre-ordering-jewelry-sustainable-136682.md): Yes - pre-ordering is one of the most sustainable ways to shop for jewelry. By only producing what’s been ordered, we’re able to minimize waste, avoid overproduction, and reduce the environmental impact of excess inventory. It also allows us to use o
- [What if I order a pre-order item with another item?](https://help.moonmagic.com/en-US/what-if-i-order-a-pre-order-item-with-another-item-136683.md): If your order includes both a pre-order item and an item from another collection, we’ll ship everything together once your pre-order piece is ready. Why? Because we’re committed to reducing our environmental impact. Shipping everything at once helps
- [Do you offer authentic gemstones only?](https://help.moonmagic.com/en-US/do-you-offer-authentic-gemstones-only-136684.md): Absolutely! Our promise to you is that all our gemstones are guaranteed authentic, approved by regular independent lab testing by GIA. The GIA, which stands for Gemological Institute of America, ensures that all of our gemstones are up to industry st
- [What are GIA and IGI?](https://help.moonmagic.com/en-US/what-are-gia-and-igi-136685.md): AI agent may provide general educational information about GIA and IGI certification before a customer places an order. Moon Magic guarantees the authenticity of the gemstones used in our jewelry. We work with trusted suppliers and conduct independen
- [What materials do you use to craft your jewelry?](https://help.moonmagic.com/en-US/what-materials-do-you-use-to-craft-your-jewelry-136686.md): We use a range of high-quality, long-lasting materials:. 925 Sterling Silver – always nickel-free and used as a base for many of our pieces. Platinum-plating – for a sleek, bright finish with added durability. 18k Vermeil plating – thick layers of 18
- [What is gold vermeil?](https://help.moonmagic.com/en-US/what-is-gold-vermeil-136687.md): Pronounced Ver-may. Vermeil is a legally regulated term and means simply sterling silver that has been completely covered in 18k solid gold, meaning your one-of-a-kind jewelry piece lasts a lot longer without fading or tarnishing than regular gold pl
- [What stones do you offer?](https://help.moonmagic.com/en-US/what-stones-do-you-offer-136704.md): We offer a diverse and thoughtfully selected range of genuine gemstones, each with its own unique energy, beauty, and meaning. Our collection includes:. Amazonite, Amethyst, Aquamarine, Black Obsidian, Black Onyx, Black Spinel, Blue Apatite, Blue How
- [What is a lab-grown diamond?](https://help.moonmagic.com/en-US/what-is-a-lab-grown-diamond-136689.md): Lab-grown Diamonds are created in a controlled lab setting from real Diamond seeds.This makes them authentic plus a mindful method on our path to sustainable, conflict-free jewelry.And the best thing:. They possess the same physical, chemical and opt
- [Are lab-grown diamonds conflict-free?](https://help.moonmagic.com/en-US/are-lab-grown-diamonds-conflict-free-136690.md): Yes 100%, as they are made in advanced, controlled Lab settings from Diamond seeds. These Diamonds are entirely conflict-free as no mining is required.
- [Where are Moon Magic gemstones sourced?](https://help.moonmagic.com/en-US/where-are-moon-magic-gemstones-sourced-136692.md): We’re deeply committed to ethical sourcing and maintaining full transparency in our supply chain. We work only with trusted suppliers who align with our values — many of whom are certified members of the Responsible Jewellery Council (RJC). This ensu
- [Where is Moon Magic jewelry made?](https://help.moonmagic.com/en-US/where-is-moon-magic-jewelry-made-309775.md): Our entire collection is hand-crafted locally, where our real gems are sourced. Most of our talented crafts(wo)men add their magical touch to your pieces in Jaipur, India, the renowned capital of authentic gemstones.
- [Will my ring tarnish or turn my finger green?](https://help.moonmagic.com/en-US/will-my-ring-tarnish-or-turn-my-finger-green-136693.md): Any jewelry made with copper such as Sterling Silver and Rosé Gold items can tarnish slightly over time, however, for many people, this is outweighed by the beautiful properties of natural metals. This means the finish can potentially leave behind a
- [How can I keep my jewelry gleaming for years to come?](https://help.moonmagic.com/en-US/how-can-i-keep-my-jewelry-gleaming-for-years-to-come-136694.md): Keeping your gemstones gleaming is easy! Wash your jewelry with warm soapy water and a soft-bristled brush, like a toothbrush. Pat dry using a soft microfiber cloth and store your jewelry in a safe, dry place when it’s not being worn. Try to avoid ha
- [Do you offer a warranty?](https://help.moonmagic.com/en-US/do-you-offer-a-warranty-169628.md): Yes, of course.Enjoy our complimentary 2 year warranty on all jewelry pieces in our entire collection. Our warranty is applicable for all Moon Magic jewelry, including all authentic gemstones and the following metals: 925 Sterling Silver, 18kt Rose G
- [How do I make a warranty claim?](https://help.moonmagic.com/en-US/how-do-i-make-a-warranty-claim-169631.md): We are sorry to hear that your jewelry isn’t 100% perfect.If you experience faults with your jewelry outside of our normal returns and exchanges policy we’ll review your enquiry as a warranty claim. Please contact us at contact@moonmagic.com. We will
- [Are your gemstones ethically sourced?](https://help.moonmagic.com/en-US/are-your-gemstones-ethically-sourced-136696.md): From the mine to your door, we strive for transparency and responsible business ethics. Fully handpicking and tracing authentic gemstones is not simple, but we believe it is our responsibility. 3/4 of our suppliers are members of the Responsible Jewe
- [Do you use recycled metals for your jewelry?](https://help.moonmagic.com/en-US/do-you-use-recycled-metals-for-your-jewelry-136697.md): Our mission is to reutilize our planet’s resources as much as we can. So be it Sterling Silver, Gold Vermeil, or Solid Gold, we are working on maximizing the use of recycled metals for our jewelry.
- [Do you ship in recyclable packaging?](https://help.moonmagic.com/en-US/do-you-ship-in-recyclable-packaging-136698.md): While we always consciously pick environmentally friendly material for our packaging we are not yet where we want to be.Our big goal is to use 100% compostable cardboard so that our shipping boxes will be 100% recyclable. To reach this goal as swiftl
- [How do you give back?](https://help.moonmagic.com/en-US/how-do-you-give-back-136699.md): We believe anyone privileged enough to afford jewelry has a responsibility to give back. And that’s why for every piece ordered, we donate to the charity "Trees for the future” (TREES). This is our small but sincere contribution to this magical place
- [What is the Moon Magic Loyalty Program?](https://help.moonmagic.com/en-US/what-is-the-moon-magic-loyalty-program-1758194.md): We believe loyalty should be rewarded — and not just for shopping! With every purchase you make, you’ll earn GEMS (our reward points). But that’s not all — you can also earn GEMS by following us on social media, taking part in surveys, and more. When
- [What are the loyalty tiers?](https://help.moonmagic.com/en-US/what-are-the-loyalty-tiers-1758195.md): Our program has three magical tiers — and the higher you go, the more you unlock:. ✨ Sparkle – 100 GEMS✨ Shine – 700 GEMS✨ Radiate – 2000 GEMS. Each tier brings new perks and exclusive rewards designed to celebrate your loyalty and energy.
- [How do I join the loyalty club?](https://help.moonmagic.com/en-US/how-do-i-join-the-loyalty-club-136700.md): It's super simple & free! In order to join our exclusive Loyalty Club visit the following page. We are so excited to welcome you in our inner circle!
- [How do I earn points?](https://help.moonmagic.com/en-US/how-do-i-earn-points-136701.md): Earning GEMS is easy — and actually pretty fun. You’ll earn points every time you shop, but that’s just the beginning. Here’s how you can earn GEMS:. ✨ With every purchase made✨ By following us on social media✨ Participating in surveys✨ Referring you
- [When will my points be rewarded?](https://help.moonmagic.com/en-US/when-will-my-points-be-rewarded-136703.md): For purchases, your GEMS will be added to your account 30 days after your order has been delivered. This aligns with our 30-day return policy, giving us time to ensure you love your pieces and won’t be returning them. Once that window passes, your po
- [How do I access my rewards?](https://help.moonmagic.com/en-US/how-do-i-access-my-rewards-136702.md): To view and use your rewards, just log in to your account and head over to your Loyalty Program page. There, you’ll find all your active rewards, available discount codes, and your current GEMS balance.
- [Is there any cost to be part of the loyalty club?](https://help.moonmagic.com/en-US/is-there-any-cost-to-be-part-of-the-loyalty-club-1758197.md): Of course not! We believe that loyalty should be rewarded and want to reward you for being part of our Moon Magic fam!
- [What If I can’t log into my loyalty account?](https://help.moonmagic.com/en-US/what-if-i-can%E2%80%99t-log-into-my-loyalty-account-309911.md): We are sorry to hear that. Please contact us via contact@moonmagic.com and we’ll work our magic to help you get access.
- [What if I have other inquiries?](https://help.moonmagic.com/en-US/what-if-i-have-other-inquiries-136705.md): A moon child’s question should never go unanswered. If you still have questions or simply have something to say, send us an email at contact@moonmagic.com and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an ord
- [Can I edit or add anything to my order?](https://help.moonmagic.com/en-US/can-i-edit-or-add-anything-to-my-order-606081.md): Once your order is fulfilled, we typically cannot make changes to it. For made-to-order pieces, we can check if any changes are possible, so please don't hesitate to reach out to us. If you need to update your shipping address or contact information,