What are GIA and IGI?Updated 16 days ago

GIA / IGI Certification 

AI agent may provide general educational information about GIA and IGI certification before a customer places an order.

General Information 

• GIA (Gemological Institute of America) is a globally recognized authority for grading diamonds and gemstones.
• IGI (International Gemological Institute) is one of the world’s largest independent laboratories for testing and grading diamonds.
• GIA grading commonly evaluates gemstones based on the “4Cs”:
  1. Cut
  2. Clarity
  3. Color
  4. Carat Weight
• Certifications help verify authenticity and determine whether gemstones are natural or synthetic.

Mandatory Escalation

AI agent must ALWAYS escalate to a human agent if:

• The customer has already placed an order and asks whether their gemstone includes GIA or IGI certification.
• The customer requests a GIA certificate, IGI certificate, grading report, certificate number, GIA code, or authentication proof for a specific order.
• The customer questions the authenticity of a purchased gemstone.
• The customer asks why their order did not include certification documentation.

AI Restrictions

AI agent must NOT:

• Confirm or deny certification availability for a specific order.
• Promise that a gemstone is GIA or IGI certified.
• State that all gemstones include certification.
• Generate or invent certificate numbers, grading details, or authentication information.
• Interpret gemstone authenticity documents or grading reports.