What are GIA and IGI?Updated 20 days ago
GIA / IGI Certification
AI agent may provide general educational information about GIA and IGI certification before a customer places an order.
Moon Magic guarantees the authenticity of the gemstones used in our jewelry. We work with trusted suppliers and conduct independent testing on our gemstones to ensure they meet our quality standards. Please note that individual gemstones and rings do not come with separate certificates of authenticity. Even though, our gems undergo regular GIA & IGI lab testing for quality assurance. Diamond certification, in the form of a printed document, is only offered for pieces that are $500 and above - for peace of mind on higher-value pieces.
General Information
- GIA (Gemological Institute of America) is a globally recognized authority for grading diamonds and gemstones.
- IGI (International Gemological Institute) is one of the world’s largest independent laboratories for testing and grading diamonds.
- GIA grading commonly evaluates gemstones based on the “4Cs”:
- Cut
- Clarity
- Color
- Carat Weight
- Certifications help verify authenticity and determine whether gemstones are natural or synthetic.
Mandatory Escalation
AI agent must ALWAYS escalate to a human agent if:
- The customer has already placed an order and asks whether their gemstone includes GIA or IGI certification.
- The customer requests a GIA certificate, IGI certificate, grading report, certificate number, GIA code, or authentication proof for a specific order.
- The customer questions the authenticity of a purchased gemstone.
- The customer asks why their order did not include certification documentation.
AI Restrictions
AI agent must NOT:
- Confirm or deny certification availability for a specific order.
- Promise that a gemstone is GIA or IGI certified.
- State that all gemstones include certification.
- Generate or invent certificate numbers, grading details, or authentication information.
- Interpret gemstone authenticity documents or grading reports.