Shipping

See shipping costs, times and tracking to stay on top of your sparkling orders.

How long will it take for my jewelry to arrive?

For all made-to-order pieces, delivery takes 8–16 business days, depending on your location. If your order includes a pre-order item, delivery may take a bit longer. We only begin production after the pre-order promotion ends, this helps us create in

Where in the world does your jewelry ship to?

We offer worldwide shipping to most countries across the globe. However, we currently do not ship to the following:. APO and FPO addresses. We do not ship to the following countries:Singapore, Indonesia, Switzerland, South Africa, Åland Islands, Afgh

How much does shipping cost?

Shipping prices depend on the country of destination and will be shown at checkout. We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries. FOR UNITED STATES ORDERS:Orders above $250: Shipping is on us,

Can I track my jewelry's journey in the mail?

Yes! As soon as your order ships, we’ll email you a tracking number and link so you can follow your jewelry’s journey. For made-to-order items, it can take up to 5 business days for tracking updates to appear. This is totally normal — it just means y

Can I have my order shipped as a gift?

Our magical pieces are the perfect gift for that special person in your life… great choice! All our jewelry is shipped in a beautiful jewelry box and without an invoice. We also offer beautiful gift bags and a perfect gift wrap set to add a touch of

Will I have to pay for international taxes and duties?

Good news! We ship to all countries with Duties & Taxes prepaid. This means no surprise fees upon delivery - everything is handled at checkout.Kindly note that product prices already include VAT and duties. You'll just see the shipping cost added at

Do you ship on weekends or bank holidays?

All orders ship Monday – Friday, excluding weekends and official bank holidays. We recommend you order soon, so you get your magical jewelry in time.

My order shows up as delivered, but I haven't received it. What should I do?

In rare cases, your package can show as ‘delivered’ before you receive it. This may be down to the delivery being marked as complete preemptively. Alternatively, your shipping carrier might have left it in a hidden location to prevent damages or thef

Where does my Moon Magic jewelry ship from?

All Moon Magic jewelry is carefully handmade in India by our skilled artisans. Once ready, it only transits through our secure logistics hub in Hong Kong before continuing on to your destination. This setup allows us to:. ✅ Ensure smooth worldwide sh