Shipping
See shipping costs, times and tracking to stay on top of your sparkling orders.
How long will it take for my jewelry to arrive?
For all made-to-order pieces, delivery takes 8–16 business days, depending on your location. If your order includes a pre-order item, delivery may take a bit longer. We only begin production after the pre-order promotion ends, this helps us create in
Where in the world does your jewelry ship to?
We proudly offer worldwide shipping to a wide range of countries across the globe, including:. North America: United States, Canada, Mexico. South America: Chile, Colombia. Europe: United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium,
How much does shipping cost?
We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries. ENJOY FREE WORLDWIDE SHIPPING ON ALL ORDERS $250+. For orders under $250:. - United States: $5.90. - International: $5.90–$14. Shipping prices dep
Can I track my jewelry's journey in the mail?
Yes! As soon as your order ships, we’ll email you a tracking number and link so you can follow your jewelry’s journey. For made-to-order items, it can take up to 5 business days for tracking updates to appear. This is totally normal — it just means y
Can I have my order shipped as a gift?
Our magical pieces are the perfect gift for that special person in your life… great choice! All our jewelry is shipped in a beautiful jewelry box and without an invoice. We also offer beautiful gift bags and a perfect gift wrap set to add a touch of
Will I have to pay for international taxes and duties?
Good news! We ship to all countries with Duties & Taxes prepaid. This means no surprise fees upon delivery - everything is handled at checkout.Kindly note that product prices already include VAT and duties. You'll just see the shipping cost added at
Do you ship on weekends or bank holidays?
All orders ship Monday – Friday, excluding weekends and official bank holidays. We recommend you order soon, so you get your magical jewelry in time.
My order shows up as delivered, but I haven't received it. What should I do?
In rare cases, your package can show as ‘delivered’ before you receive it. This may be down to the delivery being marked as complete preemptively. Alternatively, your shipping carrier might have left it in a hidden location to prevent damages or thef
Where does my Moon Magic jewelry ship from?
All Moon Magic jewelry is carefully handmade in India by our skilled artisans. Once ready, it only transits through our secure logistics hub in Hong Kong before continuing on to your destination. This setup allows us to:. ✅ Ensure smooth worldwide sh