Send us an email to contact@moonmagic.com

Back to site

Contact

Moon Magic

<span id="isPasted" style="color: rgb(47, 47, 47); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Just send us an email within 30 days from the day you receive your parcel saying you&#x2019;d like a refund. Then, we&#x2019;ll send you step-by-step instructions for returning your jewelry.<br style="box-sizing: border-box; color: rgb(47, 47, 47); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Just send us an email within 30 days from the day you receive your parcel saying you’d like a refund. Then, we’ll send you step-by-step instructions for returning your jewelry.

How do I return my jewelry?

Returns

How can I pay for my jewelry?

Is your site safe and secure?

What should I do if my payment doesn't work?

Where do I enter my discount code?

Can I use a discount code on a sale item?

Minimum order value

Payments

How long will it take for my jewelry to arrive?

Where in the world does your jewelry ship to?

How much does shipping cost?

Can I track my jewelry's journey in the mail?

Can I have my order shipped as a gift?

Do you offer express delivery?

Will I have to pay for international taxes and duties?

Do you ship on weekends or bank holidays?

My order shows up as delivered, but I haven't received it. What should I do?

Shipping

Can I return my jewelry?

When will I receive my refund?

What is a pre-order?

How does a pre-order work?

When will my pre-ordered jewelry arrive?

When will I be charged for a pre-ordered item?

Is pre-ordering jewelry sustainable?

What if I buy an item from the pre-order collection together?

Pre-Order

Do you offer authentic gemstones only?

What are GIA and IGI?

What materials do you use to craft your jewelry?

What is gold vermeil?

What stones do you offer?

What are raw diamonds?

Are raw diamonds authentic?

What is a lab-grown diamond?

Are lab-grown diamonds conflict-free?

Where do you source them?

Will my ring tarnish or turn my finger green?

How can I keep my jewelry gleaming for years to come?

Where is Moon Magic jewelry made?

Materials

Do you offer a warranty?

How do I make a warranty claim?

Warranty

Is Moon Magic a sustainable company?

Are your gemstones ethically sourced?

Do you use recycled metals for your jewelry?

Do you ship in recyclable packaging?

How do you give back?

Sustainability

How do I join the loyalty club?

How can I earn points?

How can I redeem points?

Is there any cost to be part of the loyalty club?

What If I can’t log into my loyalty account?

Loyalty

What does made-to-order mean?

How long does shipping take?

Can I track my order?

How is my order packaged?

What is IGI?

How does Moon Magic ensure its suppliers are using ethical sourcing?

What does SI2 and VS2 stand for?

Can I purchase multiple items to compare them at home?

What is the lifetime warranty?

Can I return my diamond?

Pure Diamonds

What if I have other inquiries?

Other

How do I return my jewelry?Updated 8 months ago