Moon Magic logo
Moon Magic logo

All articles

Returns

Get peace of mind with our hassle-free refunds and returns.

Can I return my jewelry?

Yes - we want you to absolutely love your new jewelry. If you're not completely satisfied, you can return eligible pieces within the applicable return window. Standard PiecesOur standard return period is 30 days from the date of delivery. Final Sale

How do I return my jewelry?

You have 30 days from the day you receive your order to request a return or exchange.All the orders can be returned/exchanged at our Self-Service Returns Portal. We have a specific return policy for orders purchased through an AfterSell Offer. Please

When will I receive my refund?

As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping) within 7 working days.

How do I exchange my jewelry?

For orders from the U.S. and UK we offer direct exchanges through our Self-Serve Returns Portal. Orders from the rest of the world can be returned via our Self-Serve Returns Portal. United States 🇺🇸. All U.S. exchanges are fully automated through t