Returns

Get peace of mind with our hassle-free refunds and returns.

Can I return my jewelry?

Yes! We want you to be head over heels for your new jewelry. If you’re not 100% satisfied,we want to make things right. Please note:

How do I return my jewelry?

For orders placed between November 11, 2024 – January 31, 2025:. We’re offering an extended 60-day holiday return window. Simply initiate your return or exchange through our return portal within 60 days from the day you receive your parcel, and follo

When will I receive my refund?

As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping) within 7 working days. Please note that for all countries taxes, duties and shipping cos

How do I exchange my jewelry?

For orders from the U.S. we offer direct exchanges through our Self-Serve Returns Portal. Orders from Canada, the UK, the EU, Australia, and New Zealand can be returned via our Self-Serve Returns Portal. Direct exchanges are not available for interna