Returns
Get peace of mind with our hassle-free refunds and returns.
Can I return my jewelry?
Yes - we want you to absolutely love your new jewelry. If you're not completely satisfied, we're here to help make it right. Please note the following return guidelines:. Final Sale Items: Products marked as Final Sale are not eligible for return or
How do I return my jewelry?
We’re offering an extended 30-day return window. Simply initiate your return or exchange through our return portal within 30 days from the day you receive your parcel, and follow the step-by-step instructions. Please find the details in our Return Po
When will I receive my refund?
As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping) within 7 working days. Please note that for all countries taxes, duties and shipping cos
How do I exchange my jewelry?
For orders from the U.S. we offer direct exchanges through our Self-Serve Returns Portal. Orders from the rest of the world can be returned via our Self-Serve Returns Portal. Direct exchanges are not available for international orders. However, if yo