Yes! We want you to be head over heels for your new jewelry. If you’re not 100% satisfied, we want to make things right. Please note:

Yes! We want you to be head over heels for your new jewelry. If you&#x2019;re not 100% satisfied, we want to make things right.&#xA0;Please note:&#xA0;<ul><li style="font-size: 16px;">All pieces from our <a href="https://moonmagic.com/en-de/collections/sale?pg=1&amp;sort_by=manual">Final Sale collection</a> are excluded from exchanges or returns.&#xA0;</li><li style="font-size: 16px;">Promotional or sale items are excluded from exchanges. </li></ul>

Can I return my jewelry?

Just send us an email within 30 days from the day you receive your parcel saying you'd like a refund or exchange. Then, we'll send you step-by-step instructions for returning your jewelry. Please note:. We no longer offer direct exchanges for promoti

Just send us an email within 30 days from the day you receive your parcel saying you&apos;d like a refund or exchange. Then, we&apos;ll send you step-by-step instructions for returning your jewelry. Please note:<ul><li style="font-size: 16px;">Our&#xA0;extended return policy is only applicable for orders placed from November 1st, 2023 up to January 31st 2024.</li><li style="font-size: 16px;">All pieces from our <a href="https://moonmagic.com/collections/sale">Final Sale collection</a> are excluded from exchanges or returns.</li><li style="font-size: 16px;">Promotional or sale items are excluded from exchanges.&#xA0;</li></ul>We no longer offer direct exchanges for promotional or sale items. However, if you need to return an item, we&apos;ll be more than happy to assist you in processing the return, and in return, we&apos;ll issue you a voucher. This voucher can be used towards your future purchases.&#xA0;<br style="box-sizing: border-box; color: rgb(47, 47, 47); font-family: Montserrat, Verdana, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.5px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

How do I return my jewelry?

As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping). Please note that for all countries taxes, duties and shipping costs are non-refundable.

<span id="isPasted" style="color: rgb(47, 47, 47); font-family: Montserrat, Verdana, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping). Please note that for all countries taxes, duties and shipping costs are non-refundable.

When will I receive my refund?

Couldn’t find the answer in our Help Center? No problem! Simply fill out the form and our team will get back to you within our business hours.

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