Returns
Get peace of mind with our hassle-free refunds and returns.
Can I return my jewelry?
Yes - we want you to absolutely love your new jewelry. If you're not completely satisfied, we're here to help make it right. Please note the following return guidelines:. Final Sale Items: Products marked as Final Sale are not eligible for return or
How do I return my jewelry?
We’re offering an extended 60-day return window for orders placed on or after November 10, 2025. Simply initiate your return or exchange through our return portal within 60 days from the day you receive your parcel, and follow the step-by-step instru
When will I receive my refund?
As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping) within 7 working days. Please note that for all countries taxes, duties and shipping cos
How do I exchange my jewelry?
For orders from the U.S. we offer direct exchanges through our Self-Serve Returns Portal. Orders from the rest of the world can be returned via our Self-Serve Returns Portal. Direct exchanges are not available for international orders. However, if yo