Yes, of course.Enjoy our complimentary 2 year warranty on all jewelry pieces in our entire collection. Our warranty is applicable for all Moon Magic jewelry, including all authentic gemstones and the following metals: 925 Sterling Silver, 18kt Rose G

<p id="isPasted" style="box-sizing: border-box; font-size: 14px; letter-spacing: 0px; font-weight: 400; margin: 0px; color: rgb(47, 47, 47); line-height: 22px; padding-left: 40px; font-family: Montserrat, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; font-weight: 400; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Yes, of course.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;">Enjoy our complimentary 2 year warranty on all jewelry pieces in our entire collection.<br style="box-sizing: border-box;"></span><span style="box-sizing: border-box; font-weight: 400; font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br style="box-sizing: border-box;"></span></p><p style="box-sizing: border-box; font-size: 14px; letter-spacing: 0px; font-weight: 400; margin: 0px; color: rgb(47, 47, 47); line-height: 22px; padding-left: 40px; font-family: Montserrat, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; font-weight: 400; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Our warranty is applicable for all Moon Magic jewelry, including all authentic gemstones and the following metals: 925 Sterling Silver, 18kt Rose Gold, 18kt Yellow Gold Vermeil, 14kt Solid Gold and 10kt Solid Gold. Effective from December 1st, 2022.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;">Please also read our&#xA0;<a href="https://moonmagic.com/pages/terms-and-conditions" style="box-sizing: border-box; background-color: transparent; touch-action: manipulation; text-decoration: underline; color: rgb(47, 47, 47);">T&amp;Cs</a> for full details on our warranty.<br style="box-sizing: border-box;"></span></p><div id="isPasted" style="box-sizing: border-box; letter-spacing: 1.5px; margin: 0.59rem 0px; color: rgb(47, 47, 47); font-family: Montserrat, Verdana, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; letter-spacing: 1.5px; overflow-wrap: break-word;"><br></div></div><div style="box-sizing: border-box; letter-spacing: 1.5px; margin: 30px 0px 0.59rem; color: rgb(47, 47, 47); font-family: Montserrat, Verdana, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; letter-spacing: 1.5px; overflow-wrap: break-word;"><p style="box-sizing: border-box; font-size: 14px; font-weight: 400; letter-spacing: 0px; margin: 0px; color: rgb(47, 47, 47); line-height: 22px; padding-left: 40px;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><em style="box-sizing: border-box;">What is covered under the warranty?</em></span></p></div></div><div style="box-sizing: border-box; letter-spacing: 1.5px; margin: 10px 0px 0.59rem; color: rgb(47, 47, 47); font-family: Montserrat, Verdana, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; letter-spacing: 1.5px; overflow-wrap: break-word;"><p style="box-sizing: border-box; font-size: 14px; font-weight: 400; letter-spacing: 0px; margin: 0px; color: rgb(47, 47, 47); line-height: 22px; padding-left: 40px;"><span style="box-sizing: border-box; font-weight: 400; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Our warranty is valid against any defects in our materials and/or workmanship. Our warranty does not include insurance against physical or accidental wear and/or damage happening outside of our normal returns and exchanges policy.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;">Our warranty doesn&#x2019;t cover lost items,&#xA0;scratches that come with normal wear and tear outside of our normal returns and exchanges policy (like a bent ring or broken chain), improper use or storage of your jewelry, improper care of your jewelry including contact with household chemicals, hygiene products like make-up or perfumes, discoloration of stones caused by water, chemicals, sweating, make-up, cooking, prongs wearing out, stones lost by everyday wear, natural inclusions and imperfections of stones and any modification to your jewelry done by a third party outside of Moon Magic Jewelry. Follow our in-depth care guide to keep your jewelry shining.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;"></span></p></div></div>

Do you offer a warranty?

We are sorry to hear that your jewelry isn’t 100% perfect.If you experience faults with your jewelry outside of our normal returns and exchanges policy we’ll review your enquiry as a warranty claim. Please contact us at contact@moonmagic.com. We will

<p><span id="isPasted" style="box-sizing: border-box; color: rgb(47, 47, 47); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We are sorry to hear that your jewelry isn&#x2019;t 100% perfect.</span><span style="box-sizing: border-box; color: rgb(47, 47, 47); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box;"><br style="box-sizing: border-box;">If you experience faults with your jewelry outside of our normal returns and exchanges policy we&#x2019;ll review your enquiry as a warranty claim. Please contact us at&#xA0;</span><span style="font-size: 16px;"><a href="mailto:contact@moonmagic.com" style="box-sizing: border-box; background-color: rgb(255, 255, 255); touch-action: manipulation; text-decoration: underline; color: rgb(47, 47, 47); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span style="box-sizing: border-box; font-weight: 400;">contact@moonmagic.com</span></a></span><span style="box-sizing: border-box; color: rgb(47, 47, 47); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">. We will review your claim and inform you about the next steps.</span><span style="font-size: 16px;"> </span></p>

How do I make a warranty claim?

Couldn’t find the answer in our Help Center? No problem! Simply fill out the form and our team will get back to you within our business hours.

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Moon Magic

Explore all the essential details about our warranty coverage right here.

Warranty

How can I pay for my jewelry?

Is your site safe and secure?

What should I do if my payment doesn't work?

Where do I enter my discount code?

Can I use a discount code on a sale item?

Minimum order value

Payments

How long will it take for my jewelry to arrive?

Where in the world does your jewelry ship to?

How much does shipping cost?

Can I track my jewelry's journey in the mail?

Can I have my order shipped as a gift?

Do you offer express delivery?

Will I have to pay for international taxes and duties?

Do you ship on weekends or bank holidays?

My order shows up as delivered, but I haven't received it. What should I do?

Shipping

Can I return my jewelry?

How do I return my jewelry?

When will I receive my refund?

Returns

What is a pre-order?

How does a pre-order work?

When will my pre-ordered jewelry arrive?

When will I be charged for a pre-ordered item?

Is pre-ordering jewelry sustainable?

What if I buy an item from the pre-order collection together?

Pre-Order

Do you offer authentic gemstones only?

What are GIA and IGI?

What materials do you use to craft your jewelry?

What is gold vermeil?

What stones do you offer?

What are raw diamonds?

Are raw diamonds authentic?

What is a lab-grown diamond?

Are lab-grown diamonds conflict-free?

Where do you source them?

Will my ring tarnish or turn my finger green?

How can I keep my jewelry gleaming for years to come?

Where is Moon Magic jewelry made?

Materials

Is Moon Magic a sustainable company?

Are your gemstones ethically sourced?

Do you use recycled metals for your jewelry?

Do you ship in recyclable packaging?

How do you give back?

Sustainability

How do I join the loyalty club?

How can I earn points?

How can I redeem points?

Is there any cost to be part of the loyalty club?

What If I can’t log into my loyalty account?

Loyalty

What if I have other inquiries?

Other